Christmas and New Year's Delivery and Dispatch Information

First of all, from our small family business to your family, we wish you a lovely festive period ahead!

The information below supersedes all other delivery information and T&Cs on the website, so it is very important that this is clearly understood before placing any order.

For delivery estimated before Christmas Day, the courier companies are recommending ordering by 3pm Thursday 18th December, for an estimated delivery attempt before Christmas Day on all delivery services (express and standard).

This is not guaranteed by the couriers and rather a best estimate, therefore, we highly recommend ordering well before the cut-off just in case there are any unexpected delays with your order and goods need to be replaced or reshipped, allowing us the time to arrange that before 3pm Thursday 18th December.

Orders placed after Thursday 18th December 3pm will still be dispatched up until 3pm Monday 22nd December and could likely still arrive before Christmas Day, but are outside of the courier's current advice.

We will then be closing the entire business (including customer services) from Christmas Eve at midday until 8am Friday 2nd January 2026.

This means any orders placed after 3pm Monday 22nd December might not be dispatched until Friday 2nd January 2026. Please bear this in mind, as that is 11 days during which no dispatching or courier collections from us will take place.

It is very important that you only place an order after reading the above, as we will not be able to cancel orders placed during this period, as the system will be auto-generating shipment labels for our reopening on Friday 2nd January 2026.

General

We aim to dispatch all orders on the same day including weekends where possible. Please be aware that during busy periods such as Christmas, Easter and around Bank Holidays it may take longer to dispatch your Protein Package. We have our full shipping policy available online for further details.

Deliveries should be stress-free, that's why all our domestic delivery services are fully trackable. Please find our UK and international shipping rates below, when you're ready to shop, head over to our pick and mix to shop all the bestsellers and latest releases.

For international orders outside of Europe, deliveries naturally take longer due to the additional distance from the UK. Please check that your country allows the import of our products and corresponding ingredients before ordering. Some of our products are perishable, bear in mind that if your international parcel is delayed, it can have a knock-on best before date implications - by placing an order you accept this.

Parcels will only begin to track once they've cleared customs and are with your domestic courier in the destination country, if your tracking hasn't updated, this means it's still in customs.

Orders above 2kg may not have a service available at the checkout due to courier weight restrictions, if this is the case, please get in touch for bespoke delivery support.

* Exact shipping costs are dependent on the total order weight and calculated at the checkout.

If your country isn't listed in the tables above, we still most likely still ship to your address; we have only included the most popular international delivery destinations. If you try to checkout and it doesn't let you, please get in touch with us for help.