Terms & Conditions

TERMS OF SERVICE

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OVERVIEW

This website is operated by Protein Package. Throughout the site, the terms “we”, “us” and “our” refer to Protein Package. Protein Package offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. We would also like to make clear we hold no responsibility for any incorrect information provided on the site for nutritional information, allergens, ingredients, nutritional facts, etc. for any products listed. Whilst we try our absolute best to provide accurate information it may still be incorrect. Therefore, we advise you to check the manufactures information on the products before consumption and purchase. All information on the item(s) themselves should be accurate and correct.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

All nutritional information and allergens are updated as much as possible, however, due to changes in formulas we cannot be held responsible for incorrect information. ALWAYS check the information on the product before consumption to ensure it meets your needs.

In no case shall Protein Package, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. All products sold on the Protein Package website are not manufactured by us. We do not have any part in the production process for any products. We are not liable for any damages or issues arising from faults in the manufacturing or production process.

We use high-quality protective packaging on all orders to ensure safe delivery and provide as much insulation against the heat as possible. However, throughout the summer months in the UK, high temperatures can cause some products to soften or melt in transit. We keep all products in our facility at a cool constant, temperature, our couriers also keep shipments in cool storage before they leave for delivery. Since the weather is out of our control we cannot be held responsible for any melting or softening that occurs to your Protein Package snacks whilst it’s being delivered to you. Meaning, unfortunately, we are unable to offer any form of refund if this occurs including exchanges or credit.

Unless you contact us before shipment, delivery by our courier to a 'safe place' eg. porch, backyard, bin etc. or delivery to a neighbour is the exact same as being accepted by you at your address provided. Therefore, any loss occurring while in a safe place or at a neighbours address we will not be held responsible for and will not offer any form of a refund.

All delivery timeframes are estimated and non-guarenteed.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Protein Package and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 13 Richmond Road Wolverhampton GB WV3 9HY.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - INTERNATIONAL ORDERS

We are not responsible for paying any fees, customs duties, tax and anything of this nature when exporting our goods and services outside of the UK border. The buyer (you) is responsible for paying this even if not stated on the delivery forms. Please check that your country allows the products you have purchased to be imported, otherwise it may be held and destroyed by customs. We will not offer any refund or compensation for parcels destroyed, delayed or held on the way to you.

SECTION 21 - ORDER CANCELATION

You can cancel your order up to 30 minutes after placing your order or/and before we ship your order (email confirmation sent) - whichever comes first. To cancel your order please notify us by emailing contact@proteinpackage.co.uk and include your full name and order reference number. If your order has already been shipped or you request a cancellation after 30 minuets then you will have to return your order within 14 days for us to process a full refund. Furthermore, if you select any Express Shipping Services (est. 1 working day), we are unable to allow any order cancellation, this order will need returning.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@proteinpackage.co.uk.


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Mainland UK orders:

Our current UK Mainland shipping rates are as follows:

Standard Delivery via UK Mail / Hermes (Est. 2-3 Working Days)
0.0 kg – 2.0 kg = £2.99
2.0 kg – 5.0 kg = £4.99
5.0 kg – 10.0 kg = £5.99

Standard Delivery via Royal Mail (Est. 2-3 Working Days)
0.0 kg – 2.0 kg = £4.99

Express Delivery via DPD (Est. 1 Working Day)
0.0 kg – 10.0 kg = £7.49
10.0 kg – 15.0 kg = £8.99

Est. = Estimate.

All delivery timeframes on the checkout page are estimated and not guaranteed, this applies to all services including express delivery. We, therefore, do not offer any monetary compensation for a delayed delivery that is late and outside of the estimated time frames. By law, delivery needs to be "within a reasonable time", which is considered up to 30 days after the order date. If the courier creates their own delivery estimate, we do not guarantee this will be met and will not offer monetary compensation for delays or late delivery.

The estimate for express delivery is valid on orders placed before midday GMT on weekdays. An order placed after this cut off time is estimated to arrive after 2 working days. The express delivery courier will not deliver on weekends. e.g. This means an order placed Thursday evening at 7:00 pm GMT is estimated to arrive on Monday. If the order was placed at 8:00 am GMT on Tuesday then we would estimate delivery for Wednesday.

Working days are considered to be: Monday, Tuesday, Wednesday, Thursday and Friday. Bank holidays are not working days.

We aim to dispatch orders the same day (including weekends), this is not guaranteed. Please be aware that during busy periods such as Christmas, Easter, January and Mid-Summer etc. it may take longer than usual to dispatch your Protein Package. Inventory issues and other fulfilment problems can also lead to delays in getting your order to the courier. Deliveries should be stress-free, that's why all our delivery services are fully trackable, if you have not received a tracking link in your confirmation email, please contact us. DPD provides an accurate hour delivery window and live driver tracking. If you are usually working Monday to Friday between 8 am and 6 pm; we recommend using your workplace shipping address. Hermes, UK Mail and Royal Mail will attempt to deliver on Saturdays and Hermes also deliver on Sundays.

If you select Express Delivery via DPD (Est. 1 Working Day) we do not have sufficient time to contact you over inventory issues and past best before notifications etc. You will be automatically refunded for an item which is out of stock.

DPD and Royal Mail may require a signature to complete the delivery.

Unless you contact us before shipment, delivery by the courier to a 'safe place' eg. porch, backyard, bin etc. or delivery to a neighbour is regarded the exact same as being accepted by you at your delivery address provided. Therefore, we are not liable for any loss occurring while parcels are in a safe place or at a neighbours address and will not offer any form of a refund. You can let us know of any delivery preferences by emailing us before shipment or adding delivery instructions on the order notes section of the cart page.

Our packaging and shipping boxes sole purpose is to get the contents to you undamaged. Shipping boxes can get dented, damp, slightly ripped etc. from the weather or whilst in transit. We can not send out replacement delivery boxes or offer compensation for the shipping box.

If you believe your order has gone missing in transit please allow 7 full working days after getting your shipping confirmation email. If your parcel has still not arrived after the 7 working days we will then open an investigation with the courier. Once this investigation is complete, a resolution will be provided.

The available shipping methods for orders will be calculated at the checkout page based on weight and your delivery location. If no shipping methods are available, please contact us to arrange this. We provide a weight calculator on the cart page.

After three delivery attempts to your shipping address, there is a chance that the courier will then return your order to us. If this occurs, the original shipping charge will not be refunded, if you’d like the order re-sending this will come with a new delivery fee.

You are solely responsible for ensuring that the shipping address provided is correct.

We offer a 14-day return and refund option on all orders, for more information regarding this, please refer to our refund policy. The shipping cost of returning a Protein Package is covered by the customer unless an issue has arisen with the order e.g. missing item, damaged item. Returned parcels must be shipped in secure boxes and the products should be bubble wrapped. We advise you to take out parcel insurance in case the return parcel gets lost. Returned and refunded orders will not have the original shipping charge refunded.
 
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International orders (if applicable):

We are not responsible for paying any fees, customs duties, tax and anything of this nature when exporting our goods and services outside of the UK border. By placing an order the buyer (you) is responsible for paying the fees, duties and taxes even if not stated on the delivery forms. Please check that your country allows the products and corresponding ingredients you have purchased to be imported, otherwise it may be held and destroyed by customs. We will not offer any refund or compensation for parcels destroyed, delayed or held on the way to you. Return costs of international orders are also fully covered by you the buyer. For international orders outside of Europe, deliveries can take slightly longer due to requiring customs clearance (estimated around 5 - 10 working days).

The time between your order being placed and it leaving us (processing time) can be slightly longer than domestic shipments due to the extra forms that need completing such as custom’s decelerations and pre-entry filing forms. We generally estimate that the time for an international order to leave us is two working days. Please see our international shipping rates on the delivery page or checkout.

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Extra policies (if applicable):

Warm Weather Warning: we use high-quality protective packaging on all orders to ensure safe delivery and provide as much insulation against the heat as possible. Throughout the summer months, high temperatures can cause some products to soften or melt whilst in transit. We keep all products at a cool constant temperature, our couriers also keep shipments in cool storage before they leave on delivery day. Since the weather is out of our control we cannot be held responsible for any melting or softening that occurs to your products. This means we are unable to offer any form of refund including exchanges or credit.

TIP 1: Do not attempt to open melted snacks (unless you usually microwave your protein snacks… in that case, enjoy!) place your Protein Package in a refrigerator for 1-2 hours, then devour! This will return products to their original state, they may not look as good as pretty, but the taste, texture and nutritional value will all still be there!

TIP 2: Where possible, ensure that you are in for your delivery to avoid multiple attempts and reducing the risk of heat exposure.

TIP 3: Select a quicker shipping service at the checkout such as DPD Express Delivery (Est. 1 working day).

Order cancellation policy: You can cancel your order up to 30 minutes after placing your order or/and before we ship your order (email confirmation sent) - whichever comes first. To cancel your order please notify us by emailing contact@proteinpackage.co.uk and include your full name and order reference number. If your order has already been shipped or you request a cancellation after 30 minuets then you will have to return your order within 14 days for us to process a full refund. Furthermore, if you select any Express Shipping Services (est. 1 working day), we are unable to allow any order cancellation, this order will need returning.

Protein Package Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from proteinpackage.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
-KIT Shopify App, which assists in marketing, analytics and improvement to our store

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal accounts, Google Pay accounts, Apple Pay Accounts, Amazon Pay, etc.]), email address, and phone number. We refer to this information as “Order Information”.

We use applications on our site that will keep hold of your cart even after you’ve left our store and are offline, this app is Free Persistent Cart App (https://protein-package.myshopify.com/admin/app_store/redirect?api_key=d71987f3fac2a1447765014985afa3f5&utm_campaign=installed). Chatra Live Chat + Cart Saver will also track what you do on our site and store inputted data for our chat feature. Compass is used to track what you do on our website and your order details https://support.compass.co/ similarly to google analytics, you can view more info via the link

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you – about order-related issues
-Reach out via abandoned cart emails, Facebook and messaging services
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services including retargeting via Facebook, Instagram, Twitter, Bing and Google etc.
-Request reviews about our service via Trustpilot, Shopify Reviews etc.
- If you opt-in to receive marketing emails etc., your data will be exported to third-party applications such Mail Chimp and Google Mail
-We also export order details to courier services to deliver your items
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
-We will use your data for an advertisement, via targeted, retargeted and untargeted. This will be done via Facebook, Instagram, Google, Bing and Twitter etc.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use Facebook Pixel to track what you’ve been doing whilst on our site and allow us to retarget you based on your visit, you can opt out via here: https://www.facebook.com/help/568137493302217

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Emails: you can unsubscribe at the bottom of each email or by contacting us at contact@proteinpackage.co.uk
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

GDPR
You can request the data we hold about you which will be provided: easily readable, portable and common. We aim to respond to requests within 30 days. You can also request complete erasure of the data collected on you by emailing us. We will be able to do this unless it clashes with other regulations such as accounting for which we need transaction details available. In the event of a security breach that accesses your data, we will contact you.

YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 12.

SHOPIFY
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored in Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@proteinpackage.co.uk or by mail using the details provided below:

Protein Package
[Re: Privacy Compliance Officer]
13 Richmond Road Wolverhampton GB WV3 9HY
 

RETURN & REFUND POLICY

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Our policy lasts for 14 days. If 14 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be unopened, unused and undamaged / in the same condition that you received it. It must also be in the original packaging. We don't accept returns of products with best before dates less than 2 months.

To complete your return, we require a receipt or proof of purchase (order invoice).

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should mail your product(s) to:

Protein Package Limited,
13 Richmond Road,
Wolverhampton,
WV3 9HY,
United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item(s) valued over £10, we HIGHLY RECOMMEND USING A FULLY TRACKED SIGNED SERVICE WITH FULL PARCEL INSURANCE. This is because we can't guarantee we will receive your returned item(s).


Damaged Item(s) (if applicable)

We take great care in packaging all orders for safe and secure delivery. Because we are shipping food items, they can very rarely suffer damage during transit. If you feel your item(s) have sustained damage that is below our high standards please contact us. We require clear images of the damaged item(s) from multiple angles as they arrived with you. For damaged item(s) below our high standards, we will offer you a full refund on the damaged item(s). You will not have to return the item(s) to us and we will not be able to send out an exchange or replacement. If you want to order replacements for damaged item(s) please place a brand new order, bear in mind, you will incur any standard costs eg. shipping.

Lost Parcel(s) (if applicable)

If you think your order has gone missing during transit, please contact us. We will open an enquiry with the courier to investigate the situation and they will attempt to recover your parcel(s) and deliver as normal. Enquiries can take up to 14 days, we not be able to offer any refunds or compensation until the enquiry is fully completed by the courier. If an order has gone missing, you will be fully refunded for all item(s), excluding the shipping cost.

Missing Items(s) (if applicable)

If item(s) are missing from your order please contact us. We require clear images of how your order was received. You will not have to return the whole order to us and we will not be able to send out an exchange or replacement. If you want to order replacements for missing item(s) please place a brand new order, bear in mind, you will incur any standard costs eg. shipping.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@proteinpackage.co.uk.

Sale items (if applicable)
Only full priced items may be refunded, unfortunately, sale or promotional items cannot be refunded.

Summer Weather Notice (if applicable)
We use high-quality protective packaging on all orders to ensure safe delivery and provide as much insulation against the heat as possible. However, throughout the summer months in the UK, high temperatures can cause some products to soften or melt in transit. We keep all products in our facility at a cool constant, temperature, our couriers also keep shipments in cool storage before they leave for delivery. Since the weather is out of our control we cannot be held responsible for any melting or softening that occurs to your Protein Package snacks whilst it’s being delivered to you. Meaning, unfortunately, we are unable to offer any form of refund if this occurs including exchanges or credit.


International Order(s) (if applicable)

We are not responsible for paying any fees, customs duties, tax and anything of this nature when exporting our goods and services outside of the UK border. The buyer (you) is responsible for paying this even if not stated on the delivery forms. Please check that your country allows the products you have purchased to be imported, otherwise it maybe held and destroyed by customs. We will not offer any refund or compesation for parcels destoryed, delayed or held on the way to you.

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