Subscriptions

White Snickers Protein Bar

1. SUBSCRIBE

Select the product to add as a subscription, pick your delivery schedule and then checkout.

2. DELIVERY

Your Protein Package order will be shipped directly to you on your chosen subscription dispatch day.

3. ENJOY

Tuck into your favourite healthy snacks and supplements that arrived completely hassle-free.

At Protein Package, we believe protein subscription box services should be entirely transparent and provide the customer complete control over modifications, adjustments and cancellations.

 

There's no requirement to subscribe to any products, it's just here in case you regularly order the same items and want to save a bit of time. We've curated the following frequently asked questions to outline some of the key details about our recurring subscriptions.

HOW DO I SUBSCRIBE TO A PRODUCT?

Firstly, click on the page of the product you'd like to subscribe to.

 

If the product is available on a recurring subscription plan, there will be a button option that let's you flick between "ONE-TIME PURCHASE" or "SUBSCRIBE" beneath the price of the product.

 

Note: If there is no additional button below the product price, this means that specific product is not available on a subscription plan.

 

After deciding that you'd like to subscribe to that product, click on the "SUBSCRIBE" button. The "ONE-TIME PURCHASE" option will be the pre-selected option when the page loads so make sure to select "SUBSCRIBE".

 

Next, on the dropdown menu, select your preferred delivery schedule from the available options such as "DELIVERY EVERY 7 DAYS" or "DELIVERY EVERY 30 DAYS". The delivery schedule can be easily adjusted from your account after subscribing if you ever wish to do so.

 

After following the above steps, hit "ADD TO CART", you can then continue to shop or checkout to complete the subscription sign-up.

HOW DO I CANCEL MY SUBSCRIPTION?

To cancel your subscription at anytime: log in to your customer account portal, click "subscriptions", select which subscription you'd like to cancel (if you have more than one) and then hit "cancel subscription". If you require any help, feel free to contact us. Within your account, you will also have the ability to delay or skip your upcoming subscriptions if you'd prefer not to cancel completely.

CAN I MAKE CHANGES TO MY SUBSCRIPTION?

Sure thing, we give customers full complete control over managing their subscriptions. Simply login to your subscription portal where you can change: delivery dates, delivery addresses, payment methods, flavours, sizes, order frequencies and quantities.

ARE ALL PRODUCTS AVAILABLE IN SUBSCRIPTIONS?

Only selected ranges and products are available on recurring subscriptions. Look out for the subscription widget on product pages which can be used to identify the qualifying ranges and brands.  

CAN I STILL PICK AND MIX?

Absolutely! You can still mix and match all our products as normal and make one-off purchases whenever you feel like it without ever needing to subscribe to anything. It's just here if you order the same items regularly and want to save some time.

DO I GET MORE DISCOUNT FOR SUBSCRIBING?

No, you'll get the same discounts available to all customers when making one-off purchases from our pick and mix or full boxes.

 

We don't think it's fair to push customers to subscribe to get the best value; subscriptions are just here if you want a completely hassle-free online experience and don't have time to pick and mix or shop online.  

IS ORDERING A MIXED CART OF SUBSCRIPTION AND ONE-OFF PRODUCTS OKAY?

Yes, that's no problem at all. As an added benefit, you'll also get the initial subscription shipping charge included for free as both the subscription and one-off products will be shipped together in one box.

I HAVE SOME QUESTIONS about SUBSCRIPTIONs, WHO CAN I CONTACT?

If you require further assistance or require more information about subscriptions at Protein Package, please use our live chat or contact us.

HOW MUCH IS SUBSCRIPTION SHIPPING?

On the first order, you'll only ever be charged for shipping once as the products will be dispatched together. Thereafter, the cheapest available delivery option based on product weight will be applied to any recurring subscriptions.

AM I ABLE TO CANCEL ON MY SELECTED DISPATCH DATE?

We'll always endeavour to accommodate cancellations on the charge day. However, if the subscription order has already been shipped, you're more than welcome to return the products like a refund on the goods.

 

We highly recommend cancelling at least 24 hours before your selected dispatch date to avoid an unwanted subscription order being shipped.

CAN I PAUSE MY SUBSCRIPTION?

Yes! All of our subscriptions have no contract or commitment, you can pause, cancel or reschedule your subscription at any time.

Need some help or guidance on subscriptions?